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Q: What is the closest airport?
A: At just 7 miles away, Fort Lauderdale International Airport (FLL) is the closest and most convenient airport to Paradise. Miami International Airport (MIA) is located 24.5 miles away.

Q: Does the resort offer a shuttle service to and from the airports? What are approximate Taxi fees?
A: Our resort does not offer a shuttle service, however there are ample taxis available at all nearby airports. We recommend an Uber or car service reservation for transportation when returning to the airport. Uber ride costs vary depending on service timing, though generally start at $25 + tip for FLL-Airport trips, and $40 + tip for MIA-Airport trips.

Q: Am I able to check in early?
A: Check in time is 4PM. If you arrive early and your room is available, we will be able to offer early check in. Due to the popularity of the resort, check in before 4PM may not be possible, however we can store your bags until your room is ready and invite you to enjoy the resort’s amenities.

Q: Am I able to get a late check out?
A: Check out time is at 11AM. Late check out requests must be made to our Guest Services team (Phone: 954-874-4511) on the day of your departure. Please note that additional fees may apply. Due to the popularity of hte resort, however, late check out requests are not commonly granted. We are happy to store your bags until you are ready to depart!

Q: What does the resort fee include?
A: The resort fee includes two complimentary bottles of water per day, complimentary resort-wide WiFi access, Business Center access (9th Floor), two beach chairs and one beach umbrella rental daily, daily beach towels at the activities desk, complimentary bicycle rentals at the activities desk, concierge services, 24 hour access to our FINS UP! Fitness Center (located on level 2 north), guest laundry access (located on level 2 north), and daily e-newspapers (available within our guest app).

Q: What are the phone numbers for Reservations, Concierge, Front Desk and Restaurants?
A: Reservations Team: 844-562-5625

Front Desk: 954-874-4510

Concierge/Guest Experiences: 954-874-4512


5 o’Clock Somewhere Bar & Grill: 954-874-4474

Jimmy Buffett’s Margaritaville Restaurant: 954-874-4471

JWB Prime Steak and Seafood: 954-874-4470

LandShark Bar & Grill: 954-874-4465

Margaritaville Coffee Shop: 954-842-7910

Q: What are the parking options and fees
A: Parking is available at the resrot. Overnight guests can choose to self-park for $30 per night or leave your car with our valet team for $35 per night.

Q: What is the resort’s pet policy?
A: Pets up to 25lbs are welcome at the resrot. A $250 nonrefundable deposit will be charged. Click here to view our complete pet policy and access our pre-arrival waiver.

Q: I have a room at the resort. Can I bring my entire family and / or friends with me to the resort’s pools?
A: In order to have access to our pools, you must be a registered hotel guest. Rooms with 2 queen beds permit a total of four pool-access wristbands each day. Rooms with a king bed may accommodate up to three guests, and will thereby permit up to three pool-access wristbands each day.

Q: Do you provide beach and pool towels?
A: Yes we do provide daily beach and pool towels for all resort guests. These are available at the Activities desk.

Q: What are the pool hours?
A: All guest pools are open daily from 8AM until sunset. Note that pools may close at any time due to inclement weather.

Q: Why can’t you keep the pools open later?
A: It’s for the turtles! Nearly 70% of our nation’s sea turtle nesting takes place on Florida beaches, and Broward County is one of the largest single hatchling areas of the entire Florida coast. One of the largest threats to turtle hatchlings is artificial lighting, which can cause adult and hatchling sea turtles to become confused and crawl the wrong direction on the beach during this critical time. Artificial light can even deter adult female turtles from nesting on a beach altogether. All of our pool decks comply with guidelines as we play our role in helping to replenish natural habitats and population counts for all local sea turtles.

Q: Do you have connecting rooms?
A: We do have connecting rooms, however availability of these are limited. In order to request connecting rooms, one room needs to have a king bed, the adjoining room needs to have two queen beds, and both rooms need to fall into the same room category. Our guest suites do not connect to any non-suite guest room.

Q: What is the difference between Partial Ocean View guest room & Deluxe Partial Ocean View guest room?
A: Most of our Partial Ocean View rooms face towards the south, whereas most of our Deluxe Partial Ocean View rooms face to the north – however, both room types are also located inside our resort’s U-shape (facing our 11th floor pool terrace). Rooms inside this U-shape located closer to the ocean are called Deluxe View rooms. For those seeking a direct view, these are our Paradise Ocean Front rooms or our Superior Ocean Front Corner rooms.

Q: How do I make sure my room is on the 11th floor pool deck?
A: Rooms on the 11th floor pool deck are called Partial Ocean View. For rooms booked directly with our resort, we are able to reserve a room in this room category and add a note to your reservation requesting 11th floor placement (call 844-562-5625 to request this), however this accommodation is not guaranteed as it is based on room availability upon your arrival to the resort.

Q: Is there an additional charge for more than two adults in a room?
A: All of our room rates are based on double occupancy. There is a $25 adult per adult charge for each of the third and fourth adult guests.

Q: Are there kitchens or kitchenettes within the rooms?
A: Unfortunately our rooms do not have kitchens or kitchenettes.

Q: Is there a refrigerator or microwave within the rooms?
A: Each guest room features an electronic “cooler,” however this should not be used for perishable items. If you require to store perishable items, you may request a complimentary mini-fridge for usage during your stay, however these are limited in supply, first-come first-served, and therefore not 100% guaranteed. Microwaves are not featured or provided within our guest rooms.


Q: What areas of the resort are currently open, and what are the associated hours of operation?
A: All current resort operational updates during COVID may be found on our COVID informational page.

Q: Do you offer day passes to the pools?
A: Our resort occasionally offers day passes during slower seasons at the resort, however at the present time all day pass sales have been suspended until further notice. Once these become available again, they will be sold at Resort Pass’s Website for purchase. Inventory and pricing varies.