PLEASE NOTE: The Resort will be undergoing a suite renovation scheduled from *10/27 – 01/28/2020. The lobby level and Resort amenities will continue to be open for business and are not impacted by construction. In an effort to reduce any inconvenience to our guests, times for construction on guest room floors will be limited to 9:00 am to 6:00 pm. *Renovation dates are subject to change.
WELCOMING GUESTS BACK WITH OUR COMMITMENT TO HEALTH AND SANITATION
In accordance with CDC and Margaritaville safety practices, all guests and team members are required to wear masks throughout the property including lobby areas, restaurants, pool decks, beach, and outdoor common areas. Guests may remove masks while actively engaging in eating or drinking or when swimming in the pool or the ocean. Our team will request that guests place a mask on whenever necessary and service may not be rendered to anyone who does not comply. Masks are not required to be worn in the guestrooms.
Fostering a shared responsibility for the well- being of our staff, guests and community has been part of our Resort’s and the Margaritaville brand’s guiding principles. As we welcome guests and team members back to our Resort and restaurants, we stand committed to our passion of creating and delivering fun and escapism, in a safe, comfortable environment.
Our Resort received comprehensive health and sanitation protocols and completed a 172-point verification process prior to reopening which includes health training for all management and staff returning to work.
Our Resort’s precautionary standards have been carefully developed based on guidance from the Centers for Disease Control (CDC), World Health Organization (WHO), Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), the National Restaurant Association (NRA) and American Hotel and Lodging Association (AHLA).
Yes. In accordance with Margaritaville precautionary safety practices, all guests and team members are required to wear masks throughout the property including lobby areas, restaurants, pool decks, beach, and outdoor common areas. Guests may remove masks while actively engaging in eating or drinking or when swimming in the pool or the ocean. Our team will request that guests place a mask on whenever necessary and service may not be rendered to anyone who does not comply. Masks are not required to be worn in the guestrooms.
Guests are encouraged to enjoy the outdoor spaces our Resort is known for, whether by the ocean, poolside or other scenic areas. We have created additional outdoor seating in restaurant venues; while indoor spaces and common areas have been reconfigured, floor clings and social distancing markers have been placed throughout the Resort to support distancing with ease.
Dining area seating has been reduced and restaurant tables have been separated by 6 feet. Hand sanitizer stations are available for all team members and guests throughout the property. Pool lounge chairs have also been be limited and separated by 6 feet. The resort is implementing a minimum of 6 feet between any groups of people in all public areas. Plexiglass partitions have been installed at the front desk and ordering areas for dining venues, for guest and team member safety.
Cleanliness is top of mind for the team at our Resort. All venues are continuously cleaning, disinfecting, and sanitizing using COVID-19 approved products. Every surface in all common areas are disinfected after each use. Kitchens receive a daily deep cleaning and soiled linens and towels are transported in sealed, single-use plastic bags. All food and beverage self-service, grab-and-go, and buffet areas have been removed to ensure a germ-free environment.
Single-use menus, Digital menus and Touchless ordering solutions are all available in our restaurants. Table separation has been increased to 6 feet, and our hosts are managing the number of guests arriving in order to seat according to social distancing.
Providing a clean, disinfected and sanitized room to every guest, every time remains paramount to our ongoing room service. To ensure that we are keeping every room sterile and safe for every arrival, we have implemented the following changes:
Increased sanitation efforts have been implemented which include the use of disinfectant products approved by EPA (Environmental Protection Agency) specifically for use against emerging viral pathogens for ongoing cleaning of guest rooms. Increased attention is being paid in particular regard to high-touch areas throughout the resort including our guest rooms.
Due to local government mandates, stayover room services have been temporarily suspended. Towels / linen / shower amenities will be placed at your guestroom door upon request.
Glassware in rooms has been replaced with disposable cups
Ice will be delivered to your room upon request by dialing in-room-dining (ext. 4545).
Other small changes may be implemented to minimize high-touch items from display within guestrooms.
All front desk areas are frequently sanitized. Glass partitions have also been installed for the well-being of guests and team members. Masks are required when checking-in and walking through the lobby.
Contactless hand sanitizing stations have been installed throughout the resort for the added health and safety of all guests and team members. Our staff additionally uses electrostatic sprayers for sanitization of public areas.
All team members received comprehensive training on COVID-19 safety and sanitation protocols prior to returning to the Resort. Appropriate PPE is worn by all team members based on their roles and responsibilities, and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE has been mandatory. Every team member entering the resort will be provided a mask and required to wear that mask while on property.
All team members receive a wellness check when reporting into work each day, as determined by federal and state guidelines. Any team member showing symptoms of COVID-19 is sent home and welcomed back when it is safe for them to return, as deemed by a medical professional.
While at work, team members are required to wash hands at least once every 60 minutes.