PLEASE NOTE: The Resort will be undergoing a suite renovation scheduled from *10/27 – 01/28/2020. The lobby level and Resort amenities will continue to be open for business and are not impacted by construction. In an effort to reduce any inconvenience to our guests, times for construction on guest room floors will be limited to 9:00 am to 6:00 pm. *Renovation dates are subject to change.
When will you reopen?
We will reopen the Spa and Fitness Center, Thursday June 25th, 2020 on a limited basis.
What will the hours be?
The spa will be open Thursday – Sunday from 9:00 AM – 4:00 PM (with our last bookings starting at 3 p.m.). Fitness Center will remain open to hotel guest with key access
Will I need an appointment?
Yes, to be sensitive to social distancing and occupancy directives from the State of Florida, we will be requesting all guests make a reservation instead of walking in.
Will I need an appointment for the fitness center?
Yes, at this time to assist with proper social distancing and occupancy directives from the State of Florida, we will be only be offering the fitness center by reservation.
When should I make the reservation?
At this time, all fitness reservations are required and can be made no sooner than 24 hours prior.
How do I make a fitness reservation?
Guest can make reservations by calling the spa directly at Extension 4430 from their room. Also, our direct Spa number which 954-874-4430.
Will there be fitness classes?
Due to a distance requirement of 6 feet, we will not be offering fitness classes at this time.
Will personal training be offered?
Due to a distance requirement of 6 feet, we will not be offering personal training at this time.
What safety protocols will be put in place in the fitness center?
We will be following all CDC and state guidelines. Thorough cleaning processes have been put in place to ensure our team and guests are as safe as possible. This will also include maintaining social distancing of 6 feet between each guest and equipment used.
Will I have to wear a mask while working out?
Guests will not be required to a mask while using a machine or equipment. However, they will need to wear one entering and leaving the fitness center. We will have masks available upon request.
Will all spa and salon services be available?
At this time, we will be offering massages, facials, waxing, and nail services. Due to current state guidelines, there will be no couple’s services or makeup.
How do I make a reservation?
Guests may reserve spa and salon services through our website: https://go.booker.com/location/MHBR. They may also call the spa directly at (954) 874-4430 or extension 4430 from your room.
What amenities will be available to me?
We will allow guests to stay an hour after their service to relax in one of our lounges, shower, and change. Currently, due to safety guidelines and out of an abundance of caution for your health and well-being, our steam room and jacuzzies remain closed. We will have appropriately distanced lockers available for each guest.
Am I able to arrive early for my service?
In order to maintain proper social distancing, guests will be asked to come 15 minutes prior to appointments and will be invited to stay up to one hour after.
Will there be a savings due to the reduced amenities?
Yes, we will extend a 20% savings for all massage services at this time.
What about on salon services?
At this time, there will not be a savings on salon services.
What safety protocols will be in place in the spa and salon?
All service providers will wear both a mask and gloves when performing services. All support staff will also be utilizing PPE at all time. Thorough cleaning and sanitation processes have been put in place for all areas of the spa and salon.
Will I have to wear a mask during my service?
Yes. Apart from showering after their service, in accordance with Florida law, we will be requiring that guests wear a mask during their entire visit. We will have masks available at check in at the spa front desk.
Will I be required to fill out paperwork?
Prior to arrival, we will send intake forms to fill out electronically. We will have specific liability forms that will be required to be signed in order to offer services. In most cases this can be done electronically, in some instances it will need to be signed by hand, we cannot make exceptions on this at this time. We will also take a form of payment at the time of each guest’s reservations. For ultimate safety, guests will also be encouraged to pay with a credit card, gift card, or their room number only. Thorough sanitization will be in place for any touch point areas for our guests.
Will there be retail available?
Yes, we will have retail for sale. At this time, we have removed all testers from shelves but our spa staff will be happy to assist you with any questions.
When will the spa and fitness center completely reopen?
We are closely monitoring Florida guidelines for approval on opening our spa areas fully. As soon as certain restrictions are lifted, we will begin our next phase of reopening. At all times, we will be ensuring the safety of our guests and our team.